Orders are processed within 24 hours. Delivery takes 7–14 days after shipment. You’ll receive a shipping confirmation with tracking details once your order is on the way.

Yes — within 24 hours of placing your order. After that, changes are no longer possible.

Enter your order number and email/phone, or your tracking number, in our Track my Order page. It’s normal for “Info received” to show until the carrier scans your package.

Yes — free premium shipping on all orders, no minimum spend.

Your carrier will leave a notice with redelivery or pickup instructions.

Contact us right away. We usually replace lost items free of charge, unless incorrect shipping details were provided.

Returns are accepted within 30 days of delivery. See our Refund Policy for details.

Email support@claraivyhampton.com with your order number and the items you’d like to return.

Refunds are processed within 5–10 business days after we receive and inspect your return.

Yes — as long as the size is in stock.

Check the size chart on each product page. Our pieces fit true to size.

Choose the larger size for a more comfortable fit.

Follow the care label inside each item to maintain quality and fit.

Visa, Mastercard, Amex, Discover, Google Pay, Apple Pay, Shop Pay.

Yes — our checkout uses secure encryption to protect your details.

No — online payment only.

Once placed, orders cannot be cancelled. You can return the items after delivery.

Yes — within 24 hours of placing your order.

Contact us right away for a replacement.

Not at the moment.

No — but you can sign up for restock alerts on product pages.

Not always — multiple items may arrive separately.

Tracking updates when the carrier scans your package.

No — making orders gift-friendly.

No — we can’t guarantee exact dates.

Yes — check your inbox (or spam/junk). If not received, contact support.