Shipping Policy (U.S. Orders)

Effective Date: 9-23-2025

Please review our shipping policy carefully before placing an order. By completing a purchase, you agree to the terms outlined below.

1. Order Processing

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  Orders are processed within 1–2 business days (excluding weekends and public holidays) after payment is received and confirmed.
  
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  Once an order has been processed, it cannot be modified or cancelled.
  

2. Shipping Times & Methods

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  All orders are shipped with tracked delivery.
  
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  Standard U.S. delivery is 1 working week (5 business days) from the date of dispatch.
  
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  Delivery times are estimates only and may vary due to factors outside our control (e.g., carrier delays, weather, incorrect addresses).
  

3. Shipping Fees

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  Shipping fees are calculated at checkout and are non-refundable, even if the order is returned.
  
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  Promotional “free shipping” applies only to the original shipment; return shipping costs remain the customer’s responsibility.
  

4. Delivery Confirmation

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  All shipments include a tracking number provided by email once your order has been dispatched.
  
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  It is the customer’s responsibility to provide a correct, complete shipping address. We are not responsible for packages lost due to incorrect addresses.
  
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  Once the carrier confirms delivery to the address provided, we are not responsible for lost or stolen packages.
  

5. Split Shipments

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  For orders containing multiple items, we may ship products separately to ensure timely delivery. You will receive a tracking number for each package.
  

6. Delays & Exceptions

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  We are not responsible for delays caused by customs, carrier issues, natural events, or other circumstances beyond our control.
  
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  Orders delayed in transit remain ineligible for cancellation or refund until officially confirmed lost by the carrier.