Return & Refund Policy (U.S. Orders)

Effective Date: 1-10-2023

We want you to be satisfied with your purchase. Please read our return policy carefully before placing an order. By completing a purchase, you agree to the terms outlined below.

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1. Return Eligibility

• Returns are accepted within 30 calendar days from the date of delivery as confirmed by the carrier’s tracking.

• Only unused, unworn, and undamaged items in their original packaging, with all tags and accessories attached, are eligible for return.

• Items returned in used, worn, washed, altered, or damaged condition, or without original packaging and tags, will not be accepted.

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2. Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Gift cards, clearance items, and promotional/free items.

• Intimate apparel, undergarments, swimwear, and beauty products for hygiene reasons.

• Customized or personalized items.

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3. Order Cancellations

• Once an order has been processed, confirmed, or shipped, it cannot be cancelled.

• Refusing delivery of a package will be treated as an unauthorized return and may result in denial of a refund or additional fees.

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4. Return Shipping Costs

• Customers are responsible for all return shipping costs.

• We recommend using a trackable shipping method. We are not responsible for lost or undelivered return shipments.

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5. Restocking Fee

• A 15% restocking fee will be deducted from the refund amount on all approved returns, to cover handling and inspection.

• Shipping fees paid on the original order are non-refundable.

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6. Refunds

• Refunds are issued to the original payment method only, after inspection and approval of the returned item(s).

• Please allow up to 10 business days from receipt of your return for processing.

• If items are returned ineligible or without authorization, no refund will be issued.

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7. Exchanges

We do not offer direct exchanges. If you wish to obtain another item, please place a new order and return the original item according to this policy.

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8. Defective or Incorrect Items

If you received a defective or incorrect item, you must notify us within 7 days of delivery with photo evidence. Verified defective or incorrect items will be replaced or refunded without restocking fees.